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We want you to love your House of Himalaya piece. If something isn't right, here's how returns and exchanges work.
Items returned not in their original condition may be subject to a partial refund or restocking fee at our discretion.
Email us at shop@houseofhimalaya.com with your order number and the reason for your return or exchange. We'll respond with instructions within 1 business day.
Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. Approved refunds are processed back to your original payment method.
Because our pieces are hand-carved from natural Himalayan salt, slight variations in color and texture are normal and not considered defects. However, if your item arrived damaged in transit or you received the wrong item, contact us within 7 days of delivery at shop@houseofhimalaya.com with photos, and we'll make it right.
Personalized or custom-engraved items cannot be returned or exchanged unless they arrive damaged or defective.
Reach out anytime at shop@houseofhimalaya.com or through our Contact page.